By Antonio Dey | HGP Nightly News|
GEORGETOWN, GUYANA — Positioned to rapidly narrow critical service gaps within Guyana’s expanding economy, Linked Business Solutions Incorporated has officially unveiled an intensive professional development initiative titled the “Luxury Excellence in Service” workshop series.
Scheduled to run throughout July and August 2026, the strategic training curriculum is engineered to strengthen domestic business performance, enhance employee productivity, and elevate corporate branding across the rapidly growing tourism, high-end retail, and international corporate sectors.
The flagship program was introduced during an exclusive media engagement with Nightly News by Managing Director Deborrah Ramsay. Ramsay explained that with world-class international hotel chains and premium commercial hubs opening across the country, local enterprises must aggressively upmarket their service architecture to maintain a competitive advantage.
“Service excellence is now a competitive advantage in hospitality,” Ramsay emphasized. “What this means for organizations is that you have to upmarket your brand and pay more attention to your staff, as they too build their personal brand and your branding so that it can grow.”
The comprehensive series will feature specialized consultancies and modules tailored to four foundational corporate pillars: hospitality management, retail sales and marketing, human resources, and professional business etiquette.
A distinguishing feature of Ramsay’s curriculum is its departure from traditional, short-term classroom instruction. Instead, the program integrates a rigorous post-training accountability framework. Participating businesses will benefit from continuous reinforcement, follow-up support, and ongoing operational monitoring to guarantee that luxury best practices are systematically executed in the daily workplace.
“Everyone knows that when you train, sometimes people forget after a couple of weeks,” Ramsay noted. “Our approach ensures that staff receive continuous reminders of how to do the right thing, the right way, and the first time.”
The initiative has garnered robust praise and structural backing from prominent hospitality industry stakeholders, including Javed Rahaman and Yonnick David, the co-founders of Fusion Hospitality Incorporated.
Rahaman highlighted the practical value of Ramsay’s hands-on methodology, noting that regular, structured engagements with frontline personnel help dismantle bad workplace habits, resolve internal disputes, and cultivate a highly resilient, customer-centric service culture.
David, meanwhile, stressed the urgent necessity of recruiting, mentoring, and structurally reforming young people entering the service industry. He revealed that during Fusion Hospitality’s weekly recruitment drives, managers frequently find themselves assessing candidates’ behavioral attitudes and foundational discipline just as intensely as their technical qualifications.
“Oftentimes we stop the interviews and give little pep talks on how they need to approach work and discipline. It is definitely needed,” David disclosed, pointing out that a candidate’s baseline attitude remains the single most critical factor influencing final service quality and customer satisfaction.
The specialized workshops are scheduled to be delivered through a hybrid combination of virtual and face-to-face training blocks. In-person sessions will be administered every Thursday, Friday, and Saturday at Fusion Hospitality’s main corporate training facility located on David Street, Kitty, Georgetown.
Organizers believe the program will provide local businesses with the transformative tools needed to fortify consumer relationships, raise baseline industry standards, and confidently position themselves for sustained profitability amid Guyana’s historic economic transformation.
