The Ministry of Human Services and Social Protection has launched a nationwide campaign aimed at helping pensioners transition from the traditional pension book system to receiving payments via bank transfers or mobile money platforms.
The initiative forms part of the government’s broader push toward modernising public services, improving efficiency, and reducing the challenges pensioners often face in accessing their benefits.
Officials say the move to digital payments will provide pensioners with faster, more secure, and more convenient access to their monthly pensions, while also reducing long queues, paperwork, and the risk of lost or damaged pension books. The transition is also expected to strengthen accountability and streamline record-keeping within the pension system.
Under the campaign, ministry staff will engage pensioners across the country to provide guidance on opening bank accounts, registering for mobile money services, and understanding how the new payment options work. Special attention will be given to elderly and vulnerable pensioners to ensure they are supported throughout the process.
The ministry has assured that no pensioner will be left behind during the transition. Those who require additional time or assistance will continue to receive support until they are comfortable with the new system.
Officials also emphasized that digital payments align with the government’s wider financial inclusion agenda, allowing more citizens—particularly seniors—to safely participate in the formal financial system.
The campaign is expected to roll out in phases, with further details to be announced regarding timelines, registration points, and outreach activities across regions.
